Frequently Asked Questions

We offer initial care consults, and referrals to appropriate services tailored to individual needs. We offer individual care consults (with you) and/or parent care consults (with parents or care givers).  

You can schedule an appointment by contacting us directly via email, or through our online booking system. Once you have contacted us and made an appointment we will send you a general form to collect some information specific to your situation.  

During your first session, we will discuss your concerns, conduct an initial consultation, and provide guidance on the next steps for your journey. 

Sessions typically last between 60-90 minutes, depending on the nature of the consultation. Some sessions may go for longer or much shorter than this depending on the situation at hand.  

After your initial session, we will provide recommendations and refer you to the most suitable professionals or services based on your needs. We will send you a follow up email with a list of appropriate referrals and/or recommendations.

We can also provide some reading resources and links to quality research content about the general area you’re engaging with if needed. This can help while you wait to see the best clinician for you, making the time more useful and less confusing. We are more than happy to discuss these with you over the phone if that helps to provide clarity.  

Please contact us at least 24 hours in advance to cancel or reschedule your appointment to avoid any cancellation fees. Please be mindful that appointments are limited and if you let us know you are unable to attend your appointment in advance we can offer the time to someone else who needs some help.  

To prepare for your first session, gather any relevant information about your history and any concerns you would like to discuss. Please email this information and the information gathering sheet we will send you prior to your appointment. You can send these through to us by email.  

Absolutely! All services are confidential in accordance with professional and legal standards. 

We explore a range of issues including anxiety, depression, behavioural concerns, developmental disorders like ADHD, life transitions, trauma and many more. Nothing is too “big” to talk through with you. In fact, it is a great privilege to wade through tricky things with you.